The University Counselling Service is a professional service available for UNNC staff and staff’s immediate relatives at no cost. It is also confidential which means your contact with the service and notes from counselling sessions will not be included in your employment record.

The University Counselling Service understands that you may encounter various kinds of concerns both at work and in your personal life. In order to meet the increasing counselling needs of staff, we introduced Employee Assistance Programme (EAP) service since June 2023, which will be responsible for counselling services to our staff at UNNC.

The key benefits include:

  • Confidential. No one at University of Nottingham Ningbo China will know that you have called unless you choose to disclose this.
  • You have access to 6 counselling sessions per issue, per year. 
  • No cost to the employee.  The service is paid for by University of Nottingham Ningbo China.
  • Available 24 hours a day, 7 days a week, 365 days a year. At any time of the day or night, weekends, and over holidays, you will be able to speak with one of our professionals.
  • Independent, impartial source of support. Your Employee Assistance Programme is completely independent and does not represent any organisation, including University of Nottingham Ningbo China.

The Employee Assistance Programme can provide support on a wide range of work and personal issues. 

Some examples include:

  • Improving relationships
  • Parenting
  • Couples’ support
  • Managing life changes
  • Career success
  • Surviving the loss of a loved one
  • Managing workplace pressure
  • Work-life balance
  • Maintaining physical health
  • Referrals to local financial or legal resources  

 

How to Use EAP?

Make an Appointment

  • 24/7 Hotline: Call 400 820 0393 and a passcode is required.
  • WeChat Platform: Follow the “Daxin” (答心 in Chinese) on the WeChat official account, click “Enter Daxin” (进入答心 in Chinese) at the bottom left corner, and an invitation code is required.

Passcode and Invitation Code

EAP is for UNNC staff and staff’s immediate relatives only. Please click (here) to find the passcode and invitation code for EAP through SharePoint (you will need to be logged into your staff account for the link to work). Alternatively, you can also follow this route: Staff Portal -> Application Centre -> Sharepoint -> Departments -> Health and Wellbeing Centre -> Employee Assistance Programme (EAP)

https://nottinghamedu1.sharepoint.com/sites/wellbeing/EAP%20Program/Forms/AllItems.aspx?as=json&id=%2Fsites%2Fwellbeing%2FEAP%20Program%2FEAP%20Passcode%20and%20Invitation%20Code%2Epdf&parent=%2Fsites%2Fwellbeing%2FEAP%20Program

 

Quick links