University Counselling Service 

It is staffed by a team of professionally trained, accredited and widely experienced counsellors. The service is accustomed to supporting students and staff from diverse backgrounds and cultures, and dealing with a wide range of emotional, personal and mental health issues.

It operates within the British Association for Counselling and Psychotherapy (BACP) Ethical Framework 2015 and the General Data Protection Regulation (UK) 2018, and therefore maintains the highest standards of confidentiality. The service has also introduced the Employee Assistant Program (EAP) as a supplementary support to staff and their dependants. 



UCS logo





Contact us

Monday – Friday, 9:00 - 12:30 and 14:00 - 17:00

Location: Room 121-125, First Floor, Building 23

Email: universitycounsellingservice@ nottingham.edu.cn 


How can you make an appointment?

Please visit our appointment page here.

Appointments can be made within our opening hours:

Monday – Friday, 9:00—12:30 and 14:00—17:00.

Location: Room 121-125, First Floor, Building 23

Please note that we do not offer out of hours, weekend or public holiday appointments. 

The best way to make an appointment is by email:  universitycounsellingservice@nottingham.edu.cn 




Examples of issues that students bring to counselling


    • Adjusting to university life
  • Academic concerns (e.g., loss of motivation, concentration problems, test anxiety)
  • Difficulties coping with emo- tions (e.g., depression, anxiety, anger)
  • Eating concerns/ body image concerns
  • Grief and loss
  • Homesickness/cultural issues
  • Identity issues
  • Interpersonal/relationship difficulties
  • Suicidality/self-harm
  • Traumatic experiences (e.g., harassment, bullying, assault)



How does our system work?


First Meeting

When you first contact the service you will be offered an initial 30-minute appointment. The purpose of this appointment is for you to tell the counsellor about your situation(s) and for you and the counsellor to discuss if and how counselling might help. At the end of this meeting, you and the counsellor will agree on the type of work you will do, the number of sessions you will have and the date and time of your next session. This session is also an opportunity for you to ask questions about anything you are unsure of. 


What next? 

If you and the counsellor decide together that ongoing counselling would be helpful, you will be offered further appointments. Counselling appointments usually last for 50 minutes and will be arranged, where possible, to fit in with your timetable. During very busy periods of the academic year, when the demand for the service is high, you may need to wait for regular counselling to begin. 



Employee Assistance Program (EAP)


  • EAP website: http://global.helpwhereyouare.com
  • No cost to the employee. The service is paid for by University of Nottingham Ningbo China.
  • Available 24 hours a day, 7 days a week, 365 days a year. At any time of the day or night, weekends, and over holidays, you will be able to speak with one of our professionals.
  • You have access to 5 counselling sessions per issue, per year. 
  • Confidential. Although University of Nottingham Ningbo China will receive utilization statistics on the number of people using the service and the issues that were raised, no personal, identifying information will be disclosed. No one at University of Nottingham Ningbo China will know that you have called unless you choose to disclose this.
  • Independent, impartial source of support. Your Employee Assistance Program is completely independent and does not represent any organization, including University of Nottingham Ningbo China.