IT Support
We are here to help with all your IT needs.
For urgent teaching and learning or conferencing issues which require immediate on the spot support, it's best to call us by phone: +86 (0)574 8818 0009 (ext. 8009). For all other cases, the best way to reach us is using our IT self-service portal. Of course, you can always send us an email or visit our service desk located in room 305 of the Trent Building.
To view the real-time status and availability of our core infrastrtucture and services, please visit our service status page
Support categories
IT Services provides a range of services and support to all students and staff on and off campus. We look after the core network and computing infrastructure and services including Wi-Fi, email, online storage, audio & visual equipment, teleconferencing and video conferencing facilities. System login and password, access control, desktop software applications are also maintained and supported by us.
The following list covers most common support categories that you can request from IT Services.
- Account & password
- Multi-factor Authentication（MFA）
- Wi-Fi (eduroam & guest)
- Email
- Telephone, audio & video conference
- Desktop software & web applications
- Online storage & backup
- Print, scan & copy
- Digital equipment loan
Please note that cases opened with IT Services are handled systemically according to priority and ugency. We also have a library of how-to and troubleshooting guides available on our IT Self-service Portal, you are strongly encouraged to take advantage of this knowledge base at your own convenience.