We are committed to providing high quality services. Our standards set ambitious performance targets for the key services we provide for our users.
To help us monitor and continuously improve our performance we have developed a set of standards.
|
No
|
Service Provided
|
Service Standard - We will provide the service within
|
|
1
|
Enquiries desk service
|
8 minutes
|
|
2
|
Enquiries via telephone
|
30 seconds
|
|
3
|
Feedback/enquiries via emails
|
2 working days
|
|
4
|
Shelving returned items
|
4 hours;
Materials returned after office hours will be shelved on the next working day
|
|
5
|
Collecting requested items from TB Storage/ Rolling Shelves
|
2 working days
|
|
6
|
Interlibrary loans
|
5 working days subject to availability
|
|
7
|
Moodle, NUsearch, UNNCLOC
|
available for use 99% of their scheduled uptime with the exception of circumstances beyond our control
|
We value your comments
Give us your suggestions or feedback on how we may improve our services via LRLR public email address: library@nottingham.edu.cn