Chee-Wee Tan

Honorary Professor

Nottingham University Business School China
Staff Profile Portrait Image


Contact

Campus

University of Nottingham Ningbo China

Address

199 Taikang East Road, Ningbo, 315100, China

Telephone

+86 (0)574 8818 0000 ext. 0125

Email

ct.digi@cbs.dk

Qualifications

PhD (University of British Columbia)

MSc (National University of Singapore)

BSc (National University of Singapore)


Biography

Dr. Chee-Wee Tan is a Professor at the Department of Digitalization in Copenhagen Business School (CBS), an Honorary Professor of Business Analytics and Digitalization at the Nottingham University Business School China in the University of Nottingham Ningbo China (UNNC), an International Visiting Professor at the School of Management in the University of Science and Technology of China (USTC), Senior Research Fellow at the Weizenbaum Institute for the Networked Society, as well as a Visiting Professorial Fellow at the School of Information Systems and Technology Management in UNSW Sydney. He received his Ph.D. in Business Administration (specializing in Management Information Systems) from the University of British Columbia. His research interests focus on design and innovation issues related to digital services. His work has been published in leading peer-reviewed journals such as MIS Quarterly (MISQ), Information Systems Research (ISR), Journal of Management Information Systems (JMIS), Journal for the Association of Information Systems (JAIS), Journal of the American Society for Information Science and Technology (JASIST), European Journal of Information Systems (EJIS), Decision Support Systems (DSS), and Information and Management (I&M), among others. Apart from his current appointment as a Senior Editor for MISQ, Chee-Wee is currently serving as an Associate Editor for MISQ, I&M, Internet Research (IntR), and Journal of Management Analytics (JMA). In addition, Chee-Wee is currently serving on the Editorial Board of Industrial Management & Data Systems (IMDS), IEEE Transactions on Engineering Management (IEEE-TEM), JAIS, and Journal of Computer Information Systems (JCIS) as well as in various editorial capacities for special issues at DSS, I&M, and JMIS. Finally, Chee-Wee is the co-director of the joint research center between CBS and the Antai College of Economics and Management (ACEM) in Shanghai Jiao Tong University (SJTU).


Teaching

Dr. Chee-Wee Tan teaches both undergraduate and post-graduate courses at CBS. Specifically, he covers topics related to innovation and technology in his undergraduate courses. For post-graduate courses, he introduces students to the latest advances and trends in methodological practices. Additionally, Chee-Wee also lectures on digital platform strategy in the executive summer school at CBS that is targeted at senior corporate management.


Research interests

Dr. Chee-Wee Tan’s primary research interests focuses on design and innovation issues related to the delivery of digital services in various contexts (e.g., e-business, e-commerce, e-government, e-health, e-marketplace and m-commerce). Particularly, he is interested in discovering how value can be extracted from digital services and exploring ways by which contemporary technological trends (e.g., Artificial Intelligence (AI), big data, blockchain, gamification, Internet of Things (IoT), and social media) can contribute to the design of innovative services.

  • Any aspect of digital service design: convenience, quality, failure and recovery
  • Big data analytics and service innovation
  • Blockchain-driven service innovation
  • Context-aware service innovation
  • Gamification and service innovation
  • Internet of Things (IoT) and service innovation
  • Service innovation in crowd platforms
  • Service innovation in financial technology
  • Service innovation in social networking

Publications

Refereed Journal Articles

  •  Chong, A.Y.L., Lim, E.T.K., Hua, X., Zheng, S., and Tan, C.W. (2018) Business on Chain: A Comparative Case Study of Five Blockchain-inspired Business. Journal of the Association for Information Systems. (forthcoming)
  • Trenz, M., Veit, D. and Tan, C.W. (2018) Disentangling the Impact of Multichannel Integration Services on Consumer Behavior in Integrated Sales Channels. MIS Quarterly. (conditionally accepted)
  • AbuJarour, S., Wiesche, M., Andrade, A. D., Fedorowicz, J., Krasnova, H., Olbrich, S., Tan, C.W., Urquhart, C., and Venkatesh, V. (2018) ICT-enabled Refugee Integration: A Research Agenda. Communications of the Association for Information Systems. (forthcoming)
  • Chen, Y., Cheung, C.M.K., and Tan, C.W. (2018) Editorial Note – Omnichannel Business Research: Opportunities and Challenges. Decision Support Systems (109), pp. 1-4.
  • Li, H.X., Gan, C., Liu, Y., Tan, C.W., Deng, Z. and Li, L. (2018) Disentangling the Factors Driving Users' Continuance Intention Towards Social Media: A Configurational Perspective. Computers in Human Behavior (85), pp. 175-182.
  • Seo, D., Tan, C.W., and Warman, G. (2018) Vendor Satisfaction of E-Government Procurement Systems in Developing Countries: An Empirical Research in Indonesia. Journal of Information Technology for Development (24:3), pp. 554-581.
  • Kazan, E., Tan, C.W., Lim, E.T.K., Sørensen, C. and Damsgaard, J. (2018) Digital Platform Competition: The Case of UK Mobile Payment Platforms. Journal of Management Information Systems (35:1), pp. 180-219.
  • Liu, F., Xiao, B., Lim, E.T.K. and Tan, C.W. (2017) The Art of Appeal in Electronic Commerce: Understanding the Impact of Product and Website Quality on Online Purchases. Internet Research (27:4), pp. 752-771. [Emerald Literati Award for Excellence: Highly Commended Paper]
  • Woudstra, U., Berghout, E., Tan, C.W., van Eekeren, P. and Dedene, G. (2017) Resource Complementarity and IT Economies of Scale: Mechanisms and Empirical Evidence. Information Systems Management (34:2), pp. 185-199.
  • Liu, F., Xiao, B., Lim, E.T.K. and Tan, C.W. (2017) Investigating the Impact of Gender Differences on Alleviating Distrust via Electronic Word-of-Mouth. Industrial Management & Data Systems (117:3), pp. 620-642.
  • Liu, F., Tan, C.W., Lim, E.T.K. and Choi, B. (2017) Traversing Knowledge Networks: An Algorithmic Historiography of Extant Literature on the Internet of Things (IoT). Journal of Management Analytics (4:1), pp. 3-34. [Lead Article]
  • Tan, C.W., Jiang, W. and Gu, B. (2017) Guest Editorial: Special Issue on Embracing the Internet of Things to Drive Data-Driven Decisions. Journal of Management Analytics (4:1), pp. 1-2.
  • Kazan, E., Tan, C.W. and Lim, E.T.K. (2016) Towards a Framework of Digital Platform Competition: A Comparative Study of Monopolistic & Federated Mobile Payment Platforms. Journal of Theoretical and Applied Electronic Commerce Research (11:3), pp. 50-64.
  • Tan, C.W., Benbasat, I. and Cenfetelli, R. (2016) An Exploratory Study of the Formation and Impact of Electronic Service Failures. MIS Quarterly (40:1), pp. 1-29. [Lead Article]
  • Berghout, E. and Tan, C.W. (2013) Understanding the Impact of Business Cases on IT Investment Decisions: An Analysis of Municipal E-Government Projects. Information and Management (50:7), pp. 489-506.
  • Tan, C.W., Benbasat, I. and Cenfetelli, R. (2013) IT-Mediated Customer Service Content and Delivery in Electronic Governments: An Empirical Investigation of the Antecedents of Service Quality. MIS Quarterly (37:1), pp. 77-109.
  • Lim, E.T.K., Tan, C.W., Cyr, D., Pan, S.L. and Xiao, B. (2012) Advancing Public Trust Relationships in Electronic Government: The Singapore E-Filing Journey. Information Systems Research (23:4), pp. 1110-1130.
  • Tan, C.W. and Benbasat, I. (2009) IT-Mediated Customer Services in E-Government: A Citizen’s Perspective. Communications of the AIS (24:12), pp. 175-198.
  • Lim, E.T.K., Tan, C.W. and Pan, S.L., (2007) E-Government Implementation: Balancing Collaboration and Control in Stakeholder Management. International Journal of Electronic Government Research (3:2), pp. 1-28. [Invited Paper]
  • Tan, C.W., Pan, S.L. and Lim, E.T.K. (2007) Managing Stakeholder Interests in e-Government Implementation: Lessons Learnt from a Singapore E-Government Project. International Journal of Electronic Government Research (3:1), pp. 61-84. [Reprinted]
  • Pan, S.L., Tan, C.W. and Lim, E.T.K. (2006) Customer Relationship Management (CRM) in e-Government: A Relational Perspective. Decision Support Systems (42:1), pp. 237-250.
  • Tan, C.W., Pan, S.L., Lim, E.T.K. and Chan, C.M.L. (2005) Managing Knowledge Conflicts in Inter-Organizational Project: An Exploratory Study of the Infocomm Development Authority of Singapore. Journal of the American Society for Information Science and Technology (56:11), pp. 1187-1199.
  • Lim, E.T.K., Pan, S.L. and Tan, C.W. (2005) Managing User Acceptance towards Enterprise Resource Planning (ERP) Systems – Understanding the Dissonance between User Expectations and Managerial Policies. European Journal of Information Systems (14:2), pp. 135-149.
  • Pan, S.L. and Tan, C.W. (2005) The Roles of Enterprise Systems in an E-Initiative Implementation: A Case Study of PowerCo. International Journal of Information Management (25:3), pp. 241-251.
  • Tan, C.W., Pan, S.L. and Lim, E.T.K. (2005) Managing Stakeholder Interests in e-Government Implementation: Lessons Learnt from a Singapore E-Government Project. Journal of Global Information Management (13:1), pp. 31-53.
  • Tan, C.W. and Pan, S.L. (2003) Managing E-Transformation in Public Sector: An E-Government Study of Inland Revenue Authority of Singapore (IRAS). European Journal of Information Systems (12:4), pp 269-281.

Refereed Conference Articles

  • Liu, X., Li, Y., Lim, E.T.K., Liu, Y., and Tan, C.W. (2019) The Power of Beauty: Leveraging on Deep Learning to Disentangle the Effect of Image Aesthetics on Online Purchase. In Proceedings of the 27th European Conference on Information Systems (ECIS’19), Stockholm, Sweden, June 8 – 14.
  • Langley, D.J., Tan, C.W., and Tel, J-W. (2019) Unraveling the Effects of Organizations’ Response Strategies on Online Social Disapproval. In Proceedings of the 35th European Group for Organizational Studies (EGOS) Colloquium (EGOS’19), Edinburgh, United Kingdom, July 4–6.
  • Cai, Z., Liu, F., Lim, E.T.K., Tan, C.W., and Zheng, E. (2018) Unraveling the Effects of Google Search on Volatility of Cryptocurrencies. In Proceedings of the 39th International Conference on Information Systems (ICIS’18), San Francisco, California, USA, December 13 – 16.
  • Li, Y., Lim, E.T.K., Liu, Y., and Tan, C.W. (2018) Tangiblizing Your Service: The Role of Visual Cues in Online Group Buying. In Proceedings of the 39th International Conference on Information Systems (ICIS’18), San Francisco, California, USA, December 13 – 16.
  • Qin, X., Tan, C.W., and Clemmensen, T. (2018) Unraveling the Influence of the Interplay between Mobile Phones’ and Users’ Awareness on User Experience (UX) of Using Mobile Phone. In Proceedings of 5th Conference on Human-Work Interaction Design (HWID’18), Espoo, Finland, August 20 – 21.
  • Li, Y., Fan, W., Liu, F., Lim, E.T.K., Liu, Y., and Tan, C.W. (2018) “Exploring the Nudging and Counter-Nudging Effects of Campaign Updates in Crowdfunding”. In Proceedings of the 22nd Pacific Asia Conference on Information Systems (PACIS’18), Yokohama, Japan, June 26 – 30.
  • Xiong, B., Jiang, N., Fu, M., Tan, C.W., Lim, E.T.K., and Wang, W. (2018) “Come Rain and Shine? Exploring the Effects of Mobile Weather Forecasting Applications on User Movement Patterns”. In Proceedings of the 22nd Pacific Asia Conference on Information Systems (PACIS’18), Yokohama, Japan, June 26 – 30.
  • Cao, F., Wang, W., Tan, C.W., Lim, E.T.K., and Liu, X. (2018) Are Social Dominance-Based Faultlines Harmful in Crowdsourcing Tournaments? In Proceedings of the 78th Annual Meeting of the Academy of Management (AoMM’18), OCIS Division, Chicago, Illinois, USA, August 10 – 14. [Best Paper for Organizational Communication and Information Systems Division]
  • Razmerita, L., Hockerts, K. N., Kirchner, K., and Tan, C.W. (2018) Collaborative Intentions in a Massive Open Online Course. Presented at 78th Annual Meeting of the Academy of Management (AoMM’18), MED Division, Chicago, Illinois, USA, August 10 – 14.
  • Qin, X., Tan, C.W., Law, E. L-C., Bødker, M., Clemmensen, T., Qu, H., and Chen, D. (2018) Deciphering the Role of Context in Shaping Mobile Phone Usage: Design Recommendations for Mobile Context-Aware Services from a Cross-Cultural Perspective. In Proceedings of the 6th International Symposium of Chinese CHI (Chinese CHI 2018), Montreal, Canada, April 21 – 22.
  • Frey, A., Trenz, M., Tan, C.W. and Veit, D. (2018) On Rapport Uncertainty in the Sharing Economy – Extending the Dimensions of Uncertainty. In Proceedings of the 51st Hawaii International Conference on System Sciences (HICSS 2018), Waikoloa, Hawaii, USA, January 3 – 6.
  • Lundgaard, D., Razmerita, L. and Tan, C.W. (2018) Emergent Collaboration in Large-scale Online Social Networks: A Study of Twitter Interactions in the #BlackLivesMatter-Movement. In Proceedings of the 51st Hawaii International Conference on System Sciences (HICSS 2018), Waikoloa, Hawaii, USA, January 3 – 6.
  • Razmerita, L., Kirchner, K., Hockerts, K. and Tan, C.W. (2018) Towards a Model of Collaborative Intention: An Empirical Investigation of a Massive Online Open Course (MOOC). In Proceedings of the 51st Hawaii International Conference on System Sciences (HICSS 2018), Waikoloa, Hawaii, USA, January 3 – 6.
  • Jiang, N., Tan, C.W., Wang, W., Liu, H. and Gu, J. (2017) Understanding Cooperative Learning in Context-Aware Recommendation Systems: A User-System Interaction Perspective. In Proceedings of the 38th International Conference on Information Systems (ICIS’17), Seoul, Korea, December 10 – 13.
  • Liu, F., Lim, E.T.K., Tan, C.W. and Wang, W. (2017) Uncovering the Boundary-Spanning Role of Information Systems Research in Trans-Disciplinary Knowledge Advancement. In Proceedings of the 38th International Conference on Information Systems (ICIS’17), Seoul, Korea, December 10 – 13.
  • Liu, F., Lim, E.T.K., Tan, C.W. and Xiao, B. (2017) Passing down the Experience: Exploring the Effects of Online Customer Reviews on Service Diagnosticity. In Proceedings of the 38th International Conference on Information Systems (ICIS’17), Seoul, Korea, December 10 – 13.
  • Xiao, X., Hedman, J., Tan, F. T. C., Tan, C.W., Lim, E.T.K., Clemmensen, T., Henningsson, S., Mukkamala, R.R., Vatrapu, R. and van Hillegersberg, J. (2017) Sports Digitalization: An Overview and A Research Agenda. In Proceedings of the 38th International Conference on Information Systems (ICIS’17), Seoul, Korea, December 10 – 13.
  • Gan, C. and Tan, C.W. (2017) Understanding Mobile Social Media Usage: Uses and Gratification Expectancy Model. In Proceedings of the 21st Pacific Asia Conference on Information Systems (PACIS’17), Langkawi, Malaysia, July 16 – 20.
  • AbuJarour, S., Krasnova, H., Andrade, A. D., Krcmar, H., Olbrich, S., Tan, C.W. and Urquhart, C. (2017) Empowering Refugees with Technology: Best Practices and Research Agenda. In Proceedings of the 25th European Conference on Information Systems (ECIS’17), Guimarães, Portugal, June 5 – 10.
  • Abramova, O., Krasnova, H. and Tan, C.W. (2017) How Much Will You Pay? Understanding the Value of Information Cues in the Sharing Economy. In Proceedings of the 25th European Conference on Information Systems (ECIS’17), Guimarães, Portugal, June 5 – 10.
  • AbuJarour, S., Krasnova, H., Wenninger, H., Fedorowicz, J., Olbrich, S., Tan, C.W. and Urquhart, C. (2016) Leveraging Technology for Refugee Integration: How Can We Help? In Proceedings of the 37th International Conference on Information Systems (ICIS’16), Dublin, Ireland, December 11 – 14.
  • Liu, F., Xiao, B., Lim, E.T.K. and Tan, C.W. (2016) Learning by Doing: Understanding the Role of Affordance Informativity in Information Search Performance. In Proceedings of the 37th International Conference on Information Systems (ICIS’16), Dublin, Ireland, December 11 – 14. [Best Theory Development Paper Nomination]
  • Liu, F., Tan, C.W. and Lim, E.T.K. (2016) Synthesizing Knowledge on Internet of Things (IoT): An Algorithmic Historiographical Approach. In Proceedings of the 37th International Conference on Information Systems (ICIS’16), Dublin, Ireland, December 11 – 14.
  • Liu, F., Xiao, B., Lim, E.T.K. and Tan, C.W. (2016) Is My Effort Worth It? Investigating the Dual Effects of Search Cost on Search Utility. In Proceedings of the 20th Pacific Asia Conference on Information Systems (PACIS’16), Chiayi, Taiwan, June 27 – July 1.
  • Liu, F., Xiao, B., Lim, E.T.K. and Tan, C.W. (2016) Searching for What I Want: Understanding the Impact of Anticipatory Search Control on Search Efficiency. In Proceedings of the 24th European Conference on Information Systems (ECIS’16), Istanbul, Turkey, June 12 – 15.
  • Wang, Y., Tan, C.W. and Clemmensen, T. (2016) Do You Get Better User Experiences When You Customize Your Smartphone?: An Experiment with Object and Behavior Based Beliefs and Attitudes. In Proceedings of the 24th European Conference on Information Systems (ECIS’16), Istanbul, Turkey, June 12 – 15.
  • Liu, F., Xiao, B., Lim, E.T.K. and Tan, C.W. (2016) Do Others’ Opinion Matter? Investigating the Impact of Gender Differences on Trustworthiness of e-WOM. In Proceedings of the 49th Hawaii International Conference on System Sciences (HICSS’16), Kauai, Hawaii, USA, January 5 – 8.
  • Kazan, E., Tan, C.W. and Lim, E.T.K. (2015) Disentangling Competition among Platform Driven Strategic Groups: A Comparative Case Study of UK Mobile Payment Platforms. In Proceedings of the 14th International Conference on Mobile Business (ICMB’15), Fort Worth, Texas, USA, December 12.
  • Liu, F., Xiao, B., Lim, E.T.K. and Tan, C.W. (2015) Deciphering Individuals’ Preference for User Generated Content: An Empirical Test of the Impact of Personality on Users’ Processing of Online Review Information. In Proceedings of the 36th International Conference on Information Systems (ICIS’15), Fort Worth, Texas, USA, December 13 – 16.
  • Kazan, E., Tan, C.W. and Lim, E.T.K. (2015) Towards a Research Agenda on Digital Platform Disruption. Presented at the 38th Information Systems Research Conference in Scandinavia (IRIS38), Oulu, Finland, August 9 – 12.
  • Kazan, E., Tan, C.W. and Lim, E.T.K. (2015) Value Creation in Cryptocurrency Networks: Towards a Taxonomy of Digital Business Models for Bitcoin Companies. In Proceedings of the 19th Pacific Asia Conference on Information Systems (PACIS’15), Singapore, July 5 – 9.
  • Rozendal, A., Lim, E.T.K., and Tan, C.W. (2015) Managing Organizational Change in Business-IT Alignment Processes: Lessons from a Public Utility Service Corporation in the Netherlands. In Proceedings of the 23rd European Conference on Information Systems (ECIS 2015), Münster, Germany, May 26 – 29.
  • Stein, M-K., Lim, E.T.K. and Tan, C.W. (2014) Tensions to Frictions? Exploring Sources of Ineffectiveness in Multi-Level IT Use. In Proceedings of the 35th International Conference on Information Systems (ICIS 2014), Auckland, New Zealand, December 14 – 17.
  • Kazan, E., Tan, C.W. and Lim, E.T.K. (2014) Towards a Framework of Digital Platform Disruption: A Comparative Study of Centralized & Decentralized Digital Payment Providers. In Proceedings of the 25th Australasian Conference on Information Systems (ACIS 2014), Auckland, New Zealand, December 8 – 10.
  • Lim, E.T.K., Cyr, D. and Tan, C.W. (2014) Understanding Members’ Attachment to Social Networking Sites: An Empirical Investigation of Three Theories. In Proceedings of the 47th Hawaii International Conference on System Sciences (HICSS’14), Big Island, Hawaii, USA, January 6 – 9. [Best Paper Nomination]
  • Cizel, A., Boonstra, A., Langley, D. and Tan, C.W. (2013) Understanding the Impact of Online Social Networks on Disruptive Innovation. In Proceedings of the 21st European Conference on Information Systems (ECIS 2013), Utrecht, Netherlands, June 5 – 8.
  • Xiao, B. and Tan, C.W. (2012) Reducing Perceived Deceptiveness of E-Commerce Product Recommendation Agents: An Empirical Examination of the Relative Impact of Transparency and Verifiability and the Moderating Role of Gender. In Proceedings of the 18th Americas Conference on Information Systems (AMCIS 2012), Seattle, Washington, USA, August 9 – 11.
  • Lim, E.T.K. and Tan, C.W. (2012) Understanding the Temporal Relationship between Justice and Team Goal Commitment in Virtual Project Teams. In Proceedings of the 16th Pacific Asia Conference on Information Systems (PACIS’12), Ho Chi Minh City, Vietnam, July 11 – 15. [1st Runner-Up Award for Outstanding Paper]
  • Lim, E.T.K., Cyr, D. and Tan, C.W. (2012) Untangling Utilitarian and Hedonic Consumption Behaviors in Online Shopping. In Proceedings of the 16th Pacific Asia Conference on Information Systems (PACIS’12), Ho Chi Minh City, Vietnam, July 11 – 15.
  • Eseryel, U.Y., Seo, D. and Tan, C.W. (2012) How Does a Blog Become Popular: A Behavioral Approach. In Proceedings of the International Conference on IT Applications and Management 2012 (ITAM-VIII-2012), Istanbul, Turkey, June 28 – 29.
  • Xiao, B. and Tan, C.W. (2012) Reducing the Perceived Deceptiveness of E-Commerce Product Recommendation Agents: Impact of Perceived Verifiability and Perceived Similarity. In Proceedings of the 2012 International Conference on e-Commerce, e-Administration, e-Society, e-Education, and e-Technology (e-CASE & e-Tech 2012), Hong Kong, China, March 30 – April 01. [Wen-Shien Chou Memorial Award for Best Paper]
  • Arviansyah, Berghout, E. and Tan, C.W. (2011) Evaluation of ICT Investment in Healthcare: Insights and Agenda for Future Research. In Proceedings of the 5th European Conference on Information Management and Evaluation (ECIME’11), Como, Italy, September 8 – 9.
  • Lim, E.T.K., Cyr, D. and Tan, C.W. (2010) Modeling Utilitarian Consumption Behaviors in Online Shopping: An Expectation Disconfirmation Perspective. In Proceedings of the 16th Americas Conference on Information Systems (AMCIS’10), Lima, Peru, August 12 – 15.
  • Tan, C.W., Benbasat, I. and Cenfetelli, R. (2010) Understanding the Antecedents and Consequences of E-Government Service Quality: Transactional Frequency as a Moderator of Citizens’ Quality Perceptions. In Proceedings of the 18th European Conference on Information Systems (ECIS’10), Pretoria, South Africa, June 6 – 9.
  • Tan, C.W., Benbasat, I. and Cenfetelli, R. (2008) Building Citizen Trust towards e-Government Services: Do High Quality Websites Matter? In Proceedings of the 41st Hawaii International Conference on System Sciences (HICSS’08), Big Island, Hawaii, USA, January 7 – 10.
  • Tan, C.W., Benbasat, I. and Cenfetelli, R. (2007) Understanding the Antecedents and Consequences of E-Government Service Quality: An Empirical Investigation. In Proceedings of the 28th International Conference on Information Systems (ICIS’07), Montréal, Québec, Canada, December 9 – 12.
  • Tan, C.W. and Benbasat, I. (2006) Comparing E-Government Development Process Frameworks: Towards an Integrated Direction for Future Research. In Proceedings of the 1st Mediterranean Conference on Information Systems (MCIS’06), San Servolo, Venice, Italy, October 5 – 9.
  • Lim, E.T.K., Pan, S.L. and Tan, C.W. (2005) Enterprise Systems Adoption: A Proposed Contingency Perspective. Presented at the 65th Annual Meeting of the Academy of Management (AoMM’05), OCIS Division, Honolulu, Hawaii, USA, August 5 – 10.
  • Lim, E.T.K. and Tan, C.W. (2005) What You Think Others Think: Influence of Presumed Influence in e-Collaborations. Presented at the 65th Annual Meeting of the Academy of Management (AoMM’05), OCIS Division, Honolulu, Hawaii, USA, August 5 – 10.
  • Tan, C.W. and Lim, E.T.K. (2005) Stakeholder Management: The Effects of Resource Dependency on Trust and Control Strategies. Presented at the 65th Annual Meeting of the Academy of Management (AoMM’05), OB Division, Honolulu, Hawaii, USA, August 5 – 10.
  • Tan, C.W., Pan, S.L. and Lim, E.T.K. (2005) Towards the Restoration of Public Trust in Electronic Governments: A Case Study of the E-Filing System in Singapore. In Proceedings of the 38th Hawaii International Conference on System Sciences (HICSS’05), Big Island, Hawaii, USA, January 3 – 6.
  • Tan, C.W., Lim, E.T.K., Pan, S.L. and Chan, C.M.L. (2004) Enterprise System as an Orchestrator for Dynamic Capability Development: A Case Study of IRAS and TechCo. In Proceedings of the IFIP 8.2 Working Conference: Relevant Theory and Informed Practice (IFIP 8.2 WC 2004), Manchester, England, July 15 – 17, pp. 515-534.
  • Tan, C.W., Pan, S.L., Lim, E.T.K. and Chan, C.M.L. (2004) Conflicts in Knowledge Management: Visiting the Hidden Partner. In Proceedings of the 12th European Conference on Information Systems (ECIS’04), Turku, Finland, June 14 – 16.
  •  Chan, C.M.L., Pan, S.L. and Tan, C.W. (2003) Managing Stakeholder Relationships in an e-Government Project. In Proceedings of the 9th Americas Conference on Information Systems (AMCIS’03), Tampa, Florida, USA, August 9 – 11, pp. 783-791.
  • Tan, C.W., Pan, S.L. and Lim, E.T.K. (2003) E-Governance: Towards a Strategic Convergence of Stakeholder Interests. In Proceedings of the 11th European Conference on Information Systems (ECIS’03), Naples, Italy, June 19 – 21.
  • Tan, C.W. and Pan, S.L. (2002) The Role of ES in e-Initiative Implementation: A Case Study of TechCo. In Proceedings of the 6th Pacific Asia Conference on Information Systems (PACIS’02), Tokyo, Japan, September 2–4, pp. 717 – 730.
  • Tan, C.W., Pan, S.L. and Huang, J.C. (2002) Electronic Government Practice in Action: An Evolution of Customer Relationship Management. In Proceedings of the 6th Pacific Asia Conference on Information Systems (PACIS’02), Tokyo, Japan, September 2 – 4, pp. 273-287.
  • Tan, C.W. and Pan, S.L. (2002) ERP Success – The Search for a Comprehensive Framework. In Proceedings of the 8th Americas Conference on Information Systems (AMCIS’02), Dallas, Texas, USA, August 9 – 11, pp. 925-933.
  • Long, H., Tan, C.W. and Leow, W.K. (2001) Invariant and Perceptually Consistent Texture Mapping for Content-Based Image Retrieval. In Proceedings of the International Conference on Image Processing (ICIP’01), Thessaloniki, Greece, October 7 – 10, pp 117-120.

Refereed Workshop Articles

  • Razmerita, L. and Tan, C.W. (2017) Disentangling the Effects of Collaborative Social Platforms on Organizational Knowledge Practices and Innovation: A Mixed-Methods Study of a Non-Profit Organization. In Proceedings of the 5th Changing Nature of Work with ICT Pre-ICIS 2017 Workshop (CNoW’17), Seoul, Korea, December 10.
  • Xiong, B., Tan, C.W., Wang, W., Lim, E.T.K., Zhao, Z. and Yu, Y. (2017) Resolving the Innovation Diffusion Paradox in Mobile App Stores: A Brand Equity Perspective. In Proceedings of the 16th Annual Pre-ICIS Workshop on HCI Research in MIS (HCI/MIS’17), Seoul, Korea, December 10.
  • Hage, E. and Tan, C.W. (2016) Online Communication in Organizations Does Not Kill Distance (and Why That Might Be a Good Thing). In Proceedings of the 4th International Workshop on the Changing Nature of Work (CNoW’16), Dublin, Ireland, December 11.
  • Kazan, E., Tan, C.W. and Lim, E.T.K. (2016) The Logic of Digital Platform Disruption: A Research Agenda. Presented at Pre-ICIS Workshop on Service Science and Information Systems Research: Moving Forward to Make a Difference, Dublin, Ireland, December 10.
  • Kazan, E., Tan, C.W. and Lim, E.T.K. (2016) Towards a Research Agenda on Digital Platform Disruption. Presented at Pre-ECIS Workshop on Service Science: Perspectives from the Next Generation of Service Scholars, Istanbul, Turkey, June 11.
  • Langley, D., Tan, C.W., Worm, D. and Van Den Broek, T. (2015) Online Anti-Brand Herds: a Form of Environmental Turbulence. Presented at Paper Development Workshop of the 75th Annual Meeting of the Academy of Management (AoMM’15), OCIS Division, Vancouver, British Columbia, Canada, August 7 – 11.
  • Lim, E.T.K., Tan, C.W., Seo, D., Cyr, D. and de Vries, K. (2013) An Empirical Investigation of the Impact of Online Product Presentation on Hedonic Web Shopping. In Proceedings of the 12th Annual Pre-ICIS Workshop on Human-Computer Interaction Research in Management Information Systems (HCI/MIS’13), Milan, Italy, December 15 – 18.
  • Eseryel, U.Y., Seo, D. and Tan, C.W. (2011) Opinion Leadership with Social Media. In Proceedings of the Pre-ICIS Workshop for IFIP WG 8.2 Organizations and Society in Information Systems (OASIS’11), Shanghai, China, December 4 – 7.
  • Cupido, A., Lim, E.T.K., Tan, C.W. and Cyr, D. (2011) Toward an Inclusive Model of E-Service Quality: A Content Analysis Study of Dutch E-Commerce Websites. In Proceedings of the 10th Annual Pre-ICIS Workshop on Human-Computer Interaction Research in Management Information Systems (HCI/MIS’11), Shanghai, China, December 4 – 7.
  • Tan, C.W., Benbasat, I. and Cenfetelli, R. (2011) Understanding E-Service Failures: Formation, Impact and Recovery. In Proceedings of the 10th Annual Pre-ICIS Workshop on Human-Computer Interaction Research in Management Information Systems (HCI/MIS’11), Shanghai, China, December 4 – 7.
  • Tan, C.W., Benbasat, I. and Cenfetelli, R. (2008) Towards Understanding the Formation and Impact of E-Service Failures. In Proceedings of the 7th Annual Workshop on Human-Computer Interaction Research in Management Information Systems (HCI/MIS’08), Paris, France, December 13.
  • Tan, C.W. and Lim, E.T.K. (2008) Defining Conceptual Modeling Quality: Towards a Coherent Framework of Understanding. In Proceedings of the 18th Annual Workshop on Information Technologies and Systems (WITS’08), Paris, France, December 13 – 14.
  • Xiao, B. and Tan, C.W. (2006) Reducing the Perceived Deception of Product Recommendation Agents: The Impact of Perceived Verifiability and Perceived Similarity. In Proceedings of the 5th Annual Workshop on Human-Computer Interaction Research in Management Information Systems (HCI/MIS’06), Milwaukee, Wisconsin, USA, December 10 – 13.

Refereed Book Chapters

  • Qin, X., Tan, C.W., and Clemmensen, T. (2019) Unraveling the Influence of the Interplay Between Mobile Phones’ and Users’ Awareness on the User Experience (UX) of Using Mobile Phones. In B. R. Barricelli, V. Roto, T. Clemmensen, P. Campos, A. Lopes, F. Gonçalves, and J. Abdelnour-Nocera (eds.), Human Work Interaction Design – Designing Engaging Automation: Revised Selected Papers of the 5th IFIP WG 13.6 Working Conference. HWID 2018, Cham: Springer, pp. 69-84 (IFIP Advances in Information and Communication Technology, Vol. 544).
  • Qin, X., Tan, C.W., Bødker, M., Sun, W. and Clemmensen, T. (2017) Culturally Informed Notions of Mobile Context Awareness – Lessons Learned from User Centered Exploration of Concepts of Context and Context Awareness. In R. Bernhaupt, G. Dalvi, A. Joshi, D. K. Balkrishan, J. O'Neill, and M. Winckler (eds.), Lecture Notes in Computer Science: Human-Computer Interaction – INTERACT 2017, Springer International Publishing, Switzerland, ISBN: 978-3-319-67744-6, pp. 420-440.
  • Qin, X., Tan, C.W. and Clemmensen, T. (2017) Context-Awareness and Mobile HCI: Implications, Challenges and Opportunities. In F. F-H. Nah and C-H. Tan (eds.), Lecture Notes in Computer Science: HCI in Business, Government and Organization. Interacting with Information Systems – HCIBGO 2017, Springer International Publishing, Switzerland, ISBN: 978-3-319-58480-5, pp. 112-127.
  • Tan, C.W. (2016) Supporting Innovation while Trimming Cost through Persistent Management – JP/Politikens Hus. In N. Bjørn-Andersen (ed.) Cases on IT Leadership: CIO Challenges for Innovation and Keeping the Lights on, Samfundslitteratur, Copenhagen, Denmark, ISBN: 978-87-593-2730-2, pp. 65-75.
  • Neben, T., Xiao, B., Lim, E.T.K., Tan, C.W. and Heinzl, A. (2015) Measuring Appeal in Human Computer Interaction: A Cognitive Neuroscience-Based Approach. In F. Davis, R. Riedl, J. vom Brocke, P-M. Léger and A.B. Randolph (eds.), Lecture Notes in Information Systems and Organisation (Volume 10): Chapter 10 – Information Systems and Neuroscience, Springer International Publishing, Switzerland, ISBN: 978-3-319-18701-3, pp. 151-159.
  • Tan, C.W., Lim, E.T.K. and Pan, S.L. (2006) E-Government Implementation: Balancing Collaboration and Control in Stakeholder Management. In M.G. Hunter and F.B. Tan (eds.), Advanced Topics of Global Information Management (Volume 5), Idea Group Publishing, Hershey, Pennsylvania, ISBN: 159140924-1, pp. 353-380.
  • Tan C.W., Lim, E.T.K. Pan S.L. and Chan, M.L. (2004) Enterprise System as an Orchestrator for Dynamic Capability Development: A Case Study of the IRAS and TechCo. In B. Kaplan, D. Truex, D. Wastell, T. Wood-Harper and J. Degross (eds.), Information Systems Research: Relevant Theory and Informed Practice (IFIP TC8 / WG8.2 Working Conference 2004 – “20th Year Retrospective”), Kluwer Academic Publishers, 2004, pp. 515-534.
  • Tan, C.W. (2004) The Inland Revenue Authority of Singapore: A Case Study of the e-Filing System. In S.L. Pan (eds.), Managing Strategic Enterprise Systems and e-Government Initiatives in Asia: A Case Book (Series on Innovation and Knowledge Management), World Scientific Publishing, Singapore, 180 pages, ISBN: 981-238-907-5.

Books

  • Poo, D.C.C., Goh, J.M. and Tan, C.W. (2004) Developing Systems Using J2EE. Pearson Prentice Hall, Singapore, 111 pages, ISBN: 981244646X J2EE.
  • Ng, B.Y., Raman, K.S., Tan, C.W., Tan, G.W., Tan, H.P. and Woon, I.M.Y. (2005) Fundamentals of Information Systems (2nd Edition). McGraw-Hill, Singapore, 95 pages, ISBN: 007-125048-4.