Hing Kai Chan

Acting Associate Dean for Education & Student Experience, Professor of Operations Management

Nottingham University Business School China
Staff Profile Portrait Image



Room 456, IEB


University of Nottingham Ningbo China


199 Taikang East Road, Ningbo, 315100, China


+86 (0)574 8818 0000 ext. 8964


PhD (University of Hong Kong)

MSc (University of Hong Kong)

BSc (The London School of Economics and Political Science)

BEng (University of Hong Kong)

Professional Qualifications

Expert Committee Member of the Ningbo Municipal Commerce Bureau “Supply Chain Innovation and Applications Committee”




Professor Hing Kai Chan joined the Nottingham University Business School China in September 2014, and is a Professor of Operations Management. He received the MSc degree (with distinction) and the PhD degree from the Department of Industrial and Manufacturing Systems Engineering, University of Hong Kong. He also earned the BEng degree in Electrical and Electronics Engineering from the University of Hong Kong. He received the BSc degree in Economics and Management from the London School of Economics and Political Science. He worked in the electronic manufacturing industry over 10 years before joining the academia.

Professor Chan has published over 100 peer-reviewed academic articles and (co-)edited several special issues for reputable international journals. His publications appear in Production and Operations Management, European Journal of Operational Research, various IEEE Transactions, Decision Support Systems, International Journal of Production Economics, International Journal of Production Research, among others. He has been the co-editor of Industrial Management & Data Systems (SCI-indexed) since 2014, and is an Associate Editor of Transportation Research Part E: Logistics and Transportation Review (SCI-indexed) since 2018. He was the Associate Editor of the IEEE Transactions on Industrial Electronics (SCI-indexed) from 2009 to 2015, and the Associate Editor of the IEEE Transactions on Industrial Informatics (SCI-indexed) from 2014-2017. Professor Chan also serves as an Editorial Board Member (or similar) in a number of journals such as Journal of Business & Industrial Management (SSCI-indexed), International Journal of Logistics Research and Applications (SSCI-indexed), Online Information Review (SCI-indexed).

Professor Chan is a Fellow of the Institution of Engineering and Technology (FIET), and the Higher Education Academy (FHEA). He is also a Senior Member of the Institute of Electrical and Electronics Engineers, a Member of the Chartered Institute of Marketing and the Chartered Institute of Logistics and Transport. Professor Chan is a Chartered Engineer and a Chartered Marketer. In 2019, he was appointed as the Expert Committee Member of the Ningbo Municipal Commerce Bureau “Supply Chain Innovation and Applications Committee”.



  • Managing Operations in the Digital Enterprise
  • Management Studies II
  • Management and Professional Studies


  • Supply Chain Management in Practice
  • Project Management
  • Operations and Supply China Strategy and Practice

PhD Students

Completed (All completed on time):

  • Weiqiang LIN (2019), Predictive Models for E-commerce Optimisation: Effectiveness of Social Media and Real-time Interventions in Online Sales.
  • Ibrahim Almatrodi (2017), Power/knowledge of consultants and project management office in enterprise system implementation: Case study of a Saudi Arabian university.
  • Ewelina Lacka (2014), The Effect of the Acculturation Process on Consumers’ Acceptance of E-commerce Platforms.
  • Joseph Phiri (2014), Stakeholder Expectations from Performance Management Initiatives in Public Healthcare – Evidence from Zambia.
  • Olatunde Durowoju (2014), Implication of Information Disruption to Supply Chain Improvement Strategy Decision - An Entropy Perspective.
  • Jalal Tantoush (2011), The Impact of Sanctions on Buyer–Supplier Relationships within the Libyan Oil Industry.
  • Hieu Nguyen (2010), Analysis of the Antecedents and Consequences of Supply Chain Integration–Purchasing and Production Manager Perspectives.


  • Shuojiang XU (funded by IDIC Studentship)
  • Fangli (Stella) Zeng (funded by IAMET Studentship)
  • Qifan (Mavis) Pei
  • Jia Luo (funded by UNNC High Flyer Strategic Scholarship)
  • Ying (Jessie) Chen (funded by the Faculty of Business Studentship)

Research interests

Professor Chan's current research falls into four categories: sustainable operations and supply chain, modelling and simulation, applications of soft computing techniques on intelligent (industrial) systems, and technology adoption.

Research Interests/Areas

  • Production and operations management
  • Logistics and supply chain management
  • Scheduling
  • Technology adoption
  • Industrial informatics
  • Soft computing


Selected Recent Publications:

  • Wang, Y., Zhang, M., Tse, Y. K., Chan, H. K. (2020). Unpacking the impact of social media analytics on customer satisfaction: Do external stakeholder characteristics matter? International Journal of Operations and Production Management, in press.
  • Chan, H. K., Sun, X., Chung, S. H. (2019). When should Fuzzy Analytic Hierarchy Process be used instead of Analytic Hierarchy Process? Decision Support Systems, 125, Paper 113114.
  • Chan, H. K., Griffin, J., Lim, J. J., Zeng, F., Chiu, A. F. S. (2018). The impact of 3D Printing Technology on the Supply Chain: Manufacturing and Legal Perspectives. International Journal of Production Economics, 205, 156-162.
  • Chung, S. H., Ma, H. L., Chan, H. K. (2017). Cascading Delay Risk of Airline Workforce Deployments with Crew-Pairing and Schedule Optimization. Risk Analysis: An International Journal, 37(8), 1443-1458.
  • Chan, H. K., Wang, X., Lacka, E., and Zhang, M. (2016). A Mixed-Method Approach to Extracting the Value from Social Media Data. Production and Operations Management, 25(3), 568-583.
  • Wang, X., Chan, H. K., and Li, D. (2015). A case study of an integrated fuzzy methodology for green product development. European Journal of Operational Research, 241(1), 212-223.

Full list of publications can be found at: http://scholar.google.co.uk/citations?hl=en&user=pPaHcl8AAAAJ

Funded projects / Research grants

  • “Design and Development of Order Pick-up and Drop-down Priority Strategy for Cyber-Physical Logistic System”, RMB 25,000 (Roughly £2,900), Hong Kong Polytechnic University, 2019, PI.
  • “Intelligent Supply Chain Collaborative Research Project”, RMB 140,000 (Roughly £16,000), Shenzhen University, 2019/3-2021/3, PI.
  • “Design and Development of Replenishment Strategy Module for Smart Robotic Warehouse System”, HKD 29,000 (Roughly £3,100), Hong Kong Polytechnic University, 2018, PI.
  • “The Impacts of Heterogeneous Maintenance Actions on Aircraft Routing Problems in regard to Airline Operations Reliability and Probability”, HKD 745,300 (Roughly £76,000), Hong Kong RGC Faculty Development Scheme, 2019/01-2021/12, Co-I.
  • “Capital Flows and Made in China 2025 in Ningbo”, RMB 300,000 (roughly £38,000), Major Project, Ningbo-Chinese Academy of Social Science Strategic Collaborations Research Fund, 2018/01-2019/12, Co-I.
  • “The Impact of Variance and Probability of Flight Arrival Delay on Short-Haul Crew Pairing Reliability”, HKD 582,000 (roughly £53,000), Hong Kong RGC General Research Fund, 2018/01-2020/12, Co-I.
  • “Unified Information System Based Supply Chain Integration and Optimisation for Intermodal Transportation: A Study on Ningbo Port”, RMB 500,000 (roughly £56,400), Major Collaboration Programme 2017, Ningbo Science and Technology Bureau, 10/2017-9/2020, PI.
  • “Exploring green supply chain management: strategy-structure-capability-performance perspective", RMB 200,500 (roughly £24,000), National Natural Science Foundation of China (NSFC), 1/ 2017-12/2009, one of the investigators (Co-I).
  • “Intelligent Port Logistics Capability: Port Data Management Systems”, RMB 80,000 (roughly £8,000), Ningbo Soft Science Programme 2016, Ningbo Science and Technology Bureau, awarded in May 2016 as the PI.
  • Inter-Campus Staff Mobility Fund (£1865), University of Nottingham, January 2016.
  • Danish Ministry of Higher Education and Science funded International Network Programme on “Next generation cold supply chains in Denmark and China” (DKK 286,574, roughly £27,853), awarded in December 2015 as one of the team members.
  • “A Technological Licensing Framework for 3D Printed Content: A Focus on China” (£88,303), awarded by AHRC (UK) in October 2015 as one of the investigators.
  • Conference Hosting Support Scheme for organising the 9th International Conference on Operations and Supply Chain Management (12-15 July 2015), awarded by University of Nottingham Ningbo China (RMB 30,000- around £3000), March 2015.
  • “Managing Business Excellence and Adapting Innovation Systems for Supporting a Sustainable Transition towards a Low Carbon Economy” (February 23-25, 2015), awarded by British Council funded Researcher Links Workshop (around £1000).
  • Short-term International Visiting Researcher, awarded by Taiwan Ministry of Science and Technology (TWD 51,000-around £1100).
  • 2006 Endeavour Australia Cheung Kong Awards for Asian Scholars, awarded by the Australian Government (AU$25,000, around £13,300).
  • Student Travel Grant for attending the IEEE International Conference of Industrial Informatics (10-12 August, 2005) in Perth, Australia (US$500, around £350).