Sophie Zhao

Student Experience Enrichment Officer

CELE Professional Services Office

BA in Business English – Hainan University

Major work responsibilities:

• Lead, manage, organize, coordinate and promote the CELE Pre-arrival Programme, Fresher Transition Programme, and CELE New Students Welcome Events with relevant departments and assist in other CELE relevant programmes/activities;
• Liaise and communicate with relevant departments both internal and external to develop non-academic programmes that will enrich Preliminary Year students’ campus experience; Track programmes and provide regular reports on programme status to key stakeholders;
• Conduct post-programme evaluation and prepare reports; Analyse and interpret data/information to understand students’ needs and identify areas for programme/activity improvements;
• Advise and gain the support of others (eg. Colleagues, managers); Provide guidance, training and constructive feedback to student interns to ensure efficient and quality delivery of programmes/activities;
• Outline a budget based on Programme requirements and track costs to deliver programmes on a budget;
• Work as a representative of CPSO to attend student support relevant activities/ training/ committee (eg. Learning Community Forum)at the university level;
• Support other teams within the office and other University activities when required.