As part of campus experience developments, the University is committed to putting students at the centre of its activities.

This includes providing a high standard of student support from the moment you apply to the University up to and after you graduate from the University.

Located at Portland Building 120, The Hub is a one-stop service venue where students can access the university services ranging from general enquiries, card service, stamp service, document collection and submissions, and official documentation as well as other specialised services offered by central departments such as Academic Services Office, Finance Office, and Global Engagement Office.

Student feedback on the services offered, and the quality of support provided will be sought, and this feedback will help us improve as we develop.

Services below are all available to undergraduate and taught Masters students.

PhD students can access all the non-degree related support listed below, but for all degree-related matters PhD students should go to the Graduate School.

Student Service Guide

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Services for Students at The Hub

Student Request Application Forms

Frequently Asked Questions

Lost and Found Service


Contact us

Service Hours

  • Term time: 09:00 - 11:30 & 12:30 - 17:00, Monday - Friday                                        No lunch break in the first two semester weeks at the beginning of each semester

  • Vacation period: 09:00 - 12:00 & 13:30 - 17:00, Monday - Friday

Telephone: +86 (0)574 8818 0000 Ext. 8062