All students in UNNC.

Your actual module marks will be available through the UK/Malaysia mark release portal. Your progression status will be viewable through Blue Castle.

Go to Blue Castle and login using your University username and password.

Contact the helpline 8818 0009 (internal ext 8009) or email ITServiceDesk@nottingham.edu.cn.

Is it that Blue Castle is busy? – The system retries every thirty seconds so please try again and remain logged on until you get through. If you still don’t get through, or you’ve been trying for a while, get in touch with the helpline – 8818 0009 (internal ext 8009) or email ITServiceDesk@nottingham.edu.cn

Try closing down your browser completely and clear your history/cache then reopen. On a PC use the appropriate menu (Tools in Internet Explorer (IE) and Firefox, main menu in Chrome, settings menu on an iPad).

Close and reopen Blue Castle and when prompted about whether you want to accept secure items select ‘Yes’. (If you select ‘No’ there is in issue with the display.) An alternative solution is to add the Blue Castle site (https://bluecastle-cn.nottingham.ac.uk) to your list of trusted sites through the Internet Options > Security tab, Trusted Sites, Add the URL, Close, Apply and Refresh.

This information is only relevant to final year students. Key dates are available at the top

Key dates are available at the top. 

This information is only relevant to students who are returning for further years of study. Key dates are available at the top.

You will be able to view your award/marks/progression results via Blue Castle (not email) unless otherwise notified.

Your Faculty Office/CPSO will send email notice for your resit information and arrangement.

In the majority of cases resit results will be published on Blue Castle in September. The detail date is published on Blue Castle as scheduled.

This might be for a number of reasons for instance:

• Your home School has not yet returned a recommendation.

• The marks have not been returned (e.g. you took your examinations overseas and the paper was late being returned).

• You were not in the UNNC when you took those modules (mobility/credit transfer modules will be entered later and actual marks can be accessed either through the UK/Malaysia portal or from the institution at which they were studying).

• You are not a UNNC based student (although students on mobility from UK and Malaysia will be able to see marks for the modules taken here).

In all common browsers apart from Firefox this should work – this is a known Firefox shortcoming and we can’t solve it. If using Firefox log off and back in using another browser.

If you need official transcript with ASO stamp, please see instructions and follow the normal procedure of document request.

In the first instance the student should contact their Faculty Office/CPSO to discuss their issue.

Refer to the ECs policy in the Quality Manual. There are time limits on when you may submit ECs – look at the policy.

Your Faculty Office/CPSO should have notified you of any action they have taken as a result of a claim for ECs, but if they have not you should contact them in the first instance.

Refer to the Academic Appeals Policy for detailed information.

Marks and other info may be released later for some students – it is dependent on the School having returned the information. As soon as we have it, we will be publishing it so keep checking back. (Such students should anyway be getting a holding message explaining that we don’t have the info and to check back another time.)