The University Counselling Service is staffed by professionally trained, accredited and widely experienced counsellors. The team is accustomed to:
• helping people from many different backgrounds and cultures
• dealing with a wide range of emotional, personal and mental health problems
To contact a member of the team please telephone or email the Counselling Service.
The University Counselling Service works within the British Association for Counselling and Psychotherapy (BACP) Ethical Framework (2015). We also comply with the 2018 General Data Protection Regulation (UK). Providing a service in alignment with these regulations means that:
Personal information which you share with a counsellor is kept confidential
Counsellors will not disclose written or verbal information about you, or your contact with the University Counselling Service without your permission.
However if there is a situation of serious risk of harm to yourself or to others, information might need to be passed on to other appropriate professionals. Wherever possible this will be done with your consent.
Counsellors keep brief notes on counselling sessions in hard copy. These notes are kept in a locked filing cabinet to which only the counsellors have access. Your contact details are held electronically. Emails are also kept. These records are held securely within the UCS for a maximum of 3 years (or when you leave UNNC) and then destroyed.
Anonymous statistical information is kept electronically and is used to help us provide an efficient service.
If you have any questions about confidentiality and the University Counselling Service you are welcome to email us or talk personally to one of the counsellors.