University of Nottingham Ningbo China
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AI improves online medical service

professor Bai and his team.body

Scientists from the University of Nottingham Ningbo China (UNNC) have developed an artificial intelligence (AI) algorithm to improve online medical services in China.

Decision Support Systems for Smart Healthcare Services has been developed for PingAn Good Doctor, the largest online medical platform in China, with help from a research team led by Professor Ruibin Bai, UNNC’s Head of School of Computer Sciences. The research team from UNNC has helped to improve PingAn Doctor's machine medical triage accuracy from 75% to over 95%.

Online medical services - or internet hospitals – are a booming new medical sector due to advances in mobile and web technologies. Online doctor consultations are rapidly gaining popularity and vast amounts of medical data have been generated as a result.

Professor Bai’s team analysed over 300 million user-doctor chat logs to optimise diagnoses and treatment paths.

Professor Bai commented: “Our researchers are collaborating on projects to enable better use of the huge volumes of data created in the China health sector to improve patient management. We help to develop effective practices to improve healthcare and to ensure patients can have access to quality medical and health care anywhere, anytime.”

Posted on 28 December 2018