University of Nottingham Ningbo China
IT
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FAQ

IT Service Desk FAQ 

Email
 
How to configure UNNC email MS Office365 in outlook
Answer
 
How to configure UNNC email MS Office365 on smart phone, iOS and Android
Answer
 
How to fix that outlook is unable to start with the loading profile interface
Answer
 
How to add public mailbox or other additional maibox in outlook
Answer
 
How to share calendar in outlook
Answer
 
How to share contact in outlook
Answer
 
How to archive emails in outlook
Answer
 
How to import archived file in outlook
Answer
 
How to set signature in web email
Answer
 
How to set up auto-forward on web email
Answer
 
How to recall email in outlook
Answer
 
How to modify the language for the folders in outlook
Answer
 

 

Print,scan and copy
How to print by Web Print
Answer
 
How to print by email
Answer
 
How to print single sided or double sided
Answer
 
How to set color printing
Answer
 
How to add office printer
Answer
 
How to scan from MFP
Answer
 
Why I'm unable to print
Answer
 
How to do if I'm unable to get paper after printing
Answer
 
How to check my printing balance
Answer
 
How to request to refund printing
Answer
 
How to apply catridge for office printer
Answer
 

 

Network
How to connect eduroam in windows system
Answer
 
How to connect eduroam in MacOS
Answer
 
How to connect eduroam in IOS phone
Answer
 
How to connect eduroam in Android phone
Answer
 
How to connect UoN-Welcome wireless network for  guest
Answer
 
How to do if I'm unable to access Google
Answer
 
How to do if I'm unable to login computer
Answer
 

 

VOIP
How to do the national call from the office phone
Answer
 
How to do the international call from the office phone
Answer
 
How to forward call to mobile
Answer
 
How to request international call permission
Answer
 
How to have a multi-party meeting via VOIP
Answer
 

 

Sharepoint and storage
How to login sharepoint out of campus
Answer
 
How to open sharepoint folder in Explore
Answer
 
How to map sharepoint folder to the Favorites in Explore
Answer
 
How to upload file in sharepoint
Answer
 
How to map Z Drive to local
Answer
 
How to back up data
Answer
 

 

Web Application
How to do if I'm unable to login web email
Answer
 
How to do if I'm unable to login Moodle
Answer
 
How to do if I'm unable to login Blue Castle
Answer
 

 

VC/Meeting support
VC room usage guide
Answer
 
How to request VC support
Answer
 
Question
How to look up IP/ICN for VC
 

 

Software 
How to check if the software I need can be installed by myself
Answer
 
How to request to install software
Answer
 
How to request the license update for the software owned by UNNC
Answer
 

 

 

 

 

 

 

 

 

 

 

 

1. How can I contact IT Service Desk for help?

IT Helpline:+86 574 8818 0009 (ext. 8009). 

Email: ITServiceDesk@nottingham.edu.cn

Office Room: PB302 (Monday to Friday: 8:30-12:00 13:30-17:00)

 

2. What information should I provide when asking for help?

Effective information can evidently help us resolve quickly, we would highly recommend that please provide information below when reporting issues/incidents/requests:

Identity.

  • Your student ID or your University network username.

Location.

  • The location error occurred, e.g. office, teaching room number, or floor/building.
  • When meeting problems in PC labs, please also provide ‘computer names’ which are labelled on the top front of the monitor, e.g. SSB226-3240-13.

Time

  • Frequency/occasionally.

Impact.

  • E.g. One or two person/Multi, entire office room/department/team/group/floor/building/campus.

Error message/code

  • Relevant screenshot/photo with the error message/code can evidently help.

Other info

  • If you’re not report your problem but help report others, please provide relevant information above about TARGET user.
 

3. How can I access my University email account?

You can access your University email account either by running Microsoft Outlook or via  Email Web Access.

 

4. Can I surf the internet via wireless network on campus?

Yes. The UNNC wireless network covers the areas of Trent, PB, TB, Auditorium, CSET, PMB, IAMAT and lawn field between Trent and PB. You can use mobile devices with wireless adapters to receive the network called eduroam and access internet using your University account.

 

5. As staff, due to the expired password/forgotten password and private mailbox has issue, I cannot reset by Self-Service Password Management system. What can I do, please?

To get back your email password, you can follow steps below: 

  • send request to IT Service Desk by your non-University email. You MUST attach the image of your University Unique ID in the request email; OR
  • visit one of IT Service office in PB302 with your University Unique ID
 

6. As student, due to the expired password/forgotten password, and don't remember answers to security questions, I cannot reset by Identity Management. What can I do, please?

To get back your email password, you can follow steps below: 

  • send request to TheHub@nottingham.edu.cn from your non-University email. You MUST attach the image of your University Unique ID in the request email; OR
  • visit one of The Hub offices in PB120 with your University Unique ID; OR
  • contact your supervisor for help
 

7. I am one of UNNC staff. Can I feel free to install any software on my office computer?

No, you cannot. IT services is the only authorised party to install software on the office computers. Any requests of installing academic or working related software should be addressed to IT Service Desk. IT services summarises and distributes highly demanded software to all office computers regularly.

 

8. I receive an 'Undeliverable' message from the system after sending an email. What should I do?

The 'Undeliverable' means the specified email you sent has not been received successfully by the designated recipients or distribution lists. Please make sure the email addresses of the recipients are correct. Any further questions, please contact IT Service Desk.

 

9. How can I book a video conference room?

Please use the web room booking system to book a VC room. If IT support is needed, please fill the VC application form on SharePoint. For details on how to book a VC room and fill in the form, please contact IT Service Desk.

 

10. I am going to move into a new office. Can I ask IT Services for help on moving the computer and telephone?

Please contact Estate Office in advance, they will coordinate relevant schedule. You can contact IT Services when network, power supply are ready.
 
 

11. How do I report to IT services if a printer is not working properly?

Please email or call IT Helpline. It is suggested to specify the location of the printer. We will fix the problem in a timely manner.